Get utility information for your home or business

See the information listed below to start, stop, or transfer utility service.  Call (509) 962-7201 for payments or billing questions.

You may make an application to start or stop services or set up your unique PIN online

Application for New Utility Service
Request to Terminate Services
Create, edit PIN (for existing utility customers)

Instructions: Setting Up Your New Customer Portal [PDF]

Updated senior and disabled income qualified utility service rates effective January 1, 2020. Here is a summary of the updated rates:

  • Income qualified customers are defined as senior/disabled customers who are at or below 200% of the Federal Poverty Level (FPL) or 80% of the Area Median Income (AMI); meeting either standard qualifies.
  • The rate for income qualified customers is 50% reduction for all utilities (e.g. water, sewer, stormwater, electric and natural gas).
  • The customer charge, too, is a 50% discount for income qualified customers.
  • Disabled utility customers must meet medical guidelines found in Ellensburg City Code and the Revised Code of Washington State. Here are some weblinks to reference:

Apply for Energy Assistance through HopeSource

Our community partner, HopeSource, typically operates an energy assistance program from early October or November and continues until April or September, depending on available funds and your utility provider. For additional information about the types of assistance offered visit HopeSource and click the apply button to learn more.

Utility Billing Payment Options

Pay Online

Make your payment in our new online customer portal. Note: Customers are responsible for payment card processing fees. There are no processing fees when autopay & paperless payment by ACH/e-check are both selected.

Pay by Mail

Send payments (checks only please) to:
 City of Ellensburg
 501 N. Anderson St. 
 Ellensburg, WA 98926

Pay by Phone

Call (509) 962-7201 for payments or billing questions.

Pay in Person

Pay with cash, check, or card by stopping by the service counter on the first floor of City Hall – 501 N. Anderson St., Ellensburg, WA. You can also deposit your payment (checks only please) in the drop box in the City Hall parking lot.